Privacy Policy

Last updated: March 2024

At Sencycle Europe, we take your privacy seriously. This policy outlines how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for processing your data is:
Sencycle Europe sp. z o.o.
ul. Magazynowa 1, 55-040 Bielany Wrocławskie, Poland
Email: info@sencycle.de

2. Data We Collect

• Contact Information: Name, business email, phone number, and company name when you use our Lead Time Calculator or contact forms.
• Technical Data: IP address, browser type, and usage data collected via cookies for website optimization.
• Order Data: Details required to process B2B configurations and manufacturing inquiries.

3. Purpose of Processing

We process your data to:

• Provide custom e-bike manufacturing quotes and lead time estimates.
• Respond to B2B inquiries and provide customer support.
• Improve website functionality and user experience.
• Comply with legal and tax obligations in the EU.

4. Data Retention

We store personal data only as long as necessary for the fulfillment of our contractual obligations or as required by statutory retention periods (e.g., tax and commercial laws).

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data ("Right to be forgotten").
• Right to Object: Object to data processing for marketing purposes.

6. Data Security

We implement advanced technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons.

7. Cookies

Our website uses cookies to enhance performance. You can manage your cookie preferences through your browser settings at any time.

8. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at info@sencycle.de.